Digital Literacy

Overview

The Ministry of Information Technology and Communications (MiTEC) has embarked on increasing digital literacy for its citizen with the aim to equip citizens with basic skills to access online skills.   In this regard, the proof of concept for Digital Ambassadors Program has been launchedin September 2017 and so far, more than 10,000 citizens have been reached by this program.

As part of increasing digital literacy in rural areas, The Ministry of Information Technology has planned to develop educational video tutorials to inform citizen how to access different digital services like buying electricity, pay water bill, pay health insurance, request and pay for Irembo services, check wheather calendar, request for soil fertilizer, saving using telecom companies’ services (MoCash, Tigo Cash, Airtel Money) etc.

Objectives

• Citizen Digital Literacy Educational Videos will help to remind citizen how ro access online services;
• A big number of citizen will be reached by these videos because they will be distributed in different areas where people meet;
• Citizen who do not know how to read will be able to access digital services easily;
• These videos are easy to be broadcasted on media (TVs) and be uploaded on youtube;
• After videos are produced, MiTEC will negotiate with service provider to sponsor airing on local TVs because some services are promoting their businesses.  All service providers will be contacted and a discussion will be open on how these videos will be aired.

Common services that Citizen uses frequently

Here below are services that are frequently requested by citizen

Digital services are not limited to the list above, other services will be added later